ISO 9001 Quality Management Standard (QMS)

What is ISO 9001?

ISO 9001 is the internationally recognised standard for the quality management of businesses. It applies to the processes that create and control the products and services an organisation supplies, and prescribes systematic control of activities to ensure that the needs and expectations of customers are met.
ISO 9001 is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.

  • ISO 9001 is part of the ISO 9000 series
  • ISO 9001 is the auditable standard in the ISO 9000 family.

The benefits of implementing ISO 9001

Implementing a Quality Management System (QMS) will motivate staff by defining their key roles and responsibilities. As product or service deficiencies will be highlighted. Improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints. Customers will notice that orders are met consistently, on time and to the correct specification. This can open up the market place to increased opportunities, and also help to win tenders.

Why ISO 9001 certification?

  • ISO 9001 certification by an accredited certification body shows commitment to quality, customers, and a willingness to work towards improving efficiency.
  • It demonstrates the existence of an effective quality management system that satisfies the rigours of an independent, external audit.
  • ISO 9001 certification enhances company image in the eyes of customers, employees and shareholders alike.
  • It also gives a competitive edge to an organisation’s marketing.


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